L2 Support for Pharma Sector
🚀Do you want to become an ERNIan? You will find domain tech experts that collaborate in creating challenging solutions allowing you to develop yourself and work in the 🔝 of your technical expertise!
Imagine being part of a team that drives innovation in the pharmaceutical industry with your expertise! 💻💊
At ERNI, you’ll join an international QA team dedicated to validating impactful solutions within the pharma sector. You’ll be working on complex systems that support real-world professionals, ensuring performance and reliability in a high-standard environment. 🌍🔍
What do we offer?
🏥 Private health and travel insurance.
💯 Full coverage for sick leave + 1 extra day off per month without medical leave.
🏋️♀️ Gym discounts + sports compensation.
🧳 Relocation bonus (up to €2,000).
💳 Flexible benefits: meals, transport, childcare, etc.
🤝 Referral bonuses: up to €6,000 per candidate and €5,000 per client.
🖥️ Remote work compensation: hardware + home office expenses.
🌴 23 working days of vacation.
🗣️ Free language courses: English, Spanish, and German.
What will you do?
As an L2 Support Specialist, you will play a crucial role in ensuring the quality and reliability of our health devices. Your responsibilities will include validating product quality, troubleshooting issues, and providing exceptional support to our customers. Your communication skills will be key in facilitating knowledge transfer and ensuring customer satisfaction. 🛠️🚀
How will we support you?
At ERNI, you’re never just a number. 🌍 We offer a collaborative environment where your voice matters. From day one, you will have a mentor who will guide you in your professional development and help you establish a long-term career plan. 🎯📈
What are we looking for?
- Experience in L2 support and ticketing systems.
- Good English level due to direct contact with customers, always in English.
- Laboratory Knowledge: Familiarity with LIMS and LIS systems.
- Ability to read logs, understand connections, and knowledge of health protocols (e.g., ASTM, HL7).
- Proficiency in SQL to perform database queries.
And the salary...
We will discuss it during the first call. If it’s important to you, feel free to ask! 💬
WOULD YOU LIKE TO BECOME AN ERNIan? APPLY NOW! 🚀
- Department
- Testing/Quality assurance
- Role
- QA Manual
- Locations
- Barcelona, Madrid
- Remote status
- Hybrid
- Seniority
- Professional
Colleagues
About ERNI Spain
ERNI is a Swiss Software Engineering company leader in building complex, customized software solutions. It’s more than 25 years of using technology to have a positive impact on people's lives.
We build digital solutions that connect the physical world (devices & connectivity) with the digital one (software solutions, connected, or consuming their data). Our teams are focused on prioritize the software lifecycle & to ensure that our code is both clean and secure. Our maturity in building high-impact software solutions approaches us whatever industry looking for quality and sophistication (e.g. Gaming, FMCG or Validation & Inspection..).
Our leadership in the Health-Tech (Diagnostic Medical Devices, Pharma, Health Care and more) and in all industries around Smart Devices (Robots, Cars, 3D Printers, Machinery), in a powerful combination with the way we growth people, let us create a growing, learning and challenging set up for ERNIans.
Already working at ERNI Spain?
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